Last updated: 27/07/2025
Welcome to the JVS Plumbing website. By accessing or using our website, products, or services, you agree to the following Terms and Conditions. These Terms also govern any written or verbal agreements, quotations, or orders placed with JVS Plumbing (Pty) Ltd.
1. General Agreement
- By using our services, the Customer confirms they have provided clear instructions and specifications before work commences.
- These Terms represent the entire agreement between the Customer and JVS Plumbing (Pty) Ltd (“JVS Plumbing”) and apply to all current and future transactions, services, and products.
- Any changes to these Terms must be agreed upon in writing by both parties.
- These Terms extend to all JVS Plumbing employees, subcontractors, and representatives.
- Nothing in these Terms affects the Customer’s statutory rights under South African law.
2. Quotations & Orders
- All quotations are based on information supplied by the Customer. Variations or additions to the agreed work will result in a revised quotation.
- Quotations remain valid for 14 days unless otherwise stated.
2.3. Acceptance of a quotation (including by email, WhatsApp, SMS, or written confirmation) constitutes agreement to these Terms. A “thumbs up” emoji is considered formal acceptance.
2.4. A 70% deposit is required before work commences. Special-order items require full upfront payment.
2.5. Estimates are not binding and may vary due to unforeseen circumstances, additional materials, or price changes.
3. Payment Terms
3.1. Full payment is due upon completion of work or as specified in the quotation.
3.2. JVS Plumbing retains ownership of all materials/products until full payment is received.
3.3. Late payments incur interest of 2% per month. Discounts are forfeited if payment is late.
3.4. The Customer agrees to pay all legal, collection, and administrative costs incurred due to non-payment.
3.5. Only EFT payments into the official JVS Plumbing bank account are accepted. It is the Customer’s responsibility to verify bank details before making payment.
4. Variations & Additional Work
4.1. Variations include any changes, additions, or omissions from the original agreement.
4.2. Any extra costs due to variations, unforeseen issues, or defective customer-supplied materials will be for the Customer’s account.
4.3. A written or digital confirmation (email, SMS, WhatsApp) from the Customer is sufficient authorization for additional charges.
5. Liability & Damages
5.1. JVS Plumbing is not liable for defects or damages arising from pre-existing plumbing issues, fragile fixtures, or customer-supplied materials.
5.2. No warranty is offered on drain cleaning or repairs where replacement was recommended but not authorized.
5.3. We are not responsible for incidental or cosmetic damage (e.g., ceilings, walls, paint, landscaping) unless caused by proven negligence.
5.4. The Customer must ensure clear and safe access to all work areas.
6. Customer Responsibilities
6.1. Provide access to the property during normal working hours (Mon–Fri 08h00–17h00, Sat 08h00–13h00).
6.2. Provide water, electricity, and safe working conditions.
6.3. Avoid unreasonable delays. Waiting time or standstills caused by the Customer may be charged at our standard rates.
7. JVS Plumbing’s Responsibilities
7.1. We will perform all services with reasonable care, skill, and in accordance with industry standards and SANS/SABS specifications.
7.2. Our team will make every effort to protect property and clean up the work area on completion.
7.3. Waste and old parts will be removed unless the Customer requests to keep them (in writing).
8. Warranty
8.1. We offer a 3–6 month warranty on workmanship and supplied materials, excluding normal wear, misuse, or external damage.
8.2. Warranty is void if work is altered by third parties or if recommended replacements are declined.
9. Cancellations & Returns
9.1. Cancellations may incur a fee depending on the notice period and work already completed.
9.2. Deposits on special-order goods are non-refundable.
9.3. Standard parts may be returned within 10 business days, subject to a 10% handling fee.
10. Force Majeure
JVS Plumbing is not liable for delays or failure to perform due to events beyond our control, including strikes, extreme weather, supplier delays, or natural disasters.
11. Breach of Agreement
If either party fails to comply with these Terms and does not remedy the breach within 14 days of notice, the aggrieved party may cancel the agreement or seek specific performance and damages.
12. Website Use
12.1. By using our website, you agree not to misuse, copy, or distribute its content without prior written consent.
12.2. We take all reasonable steps to ensure the website is accurate and secure, but we cannot guarantee uninterrupted access or error-free content.
12.3. Links to third-party websites are provided for convenience and are not an endorsement.
13. Contact Information
For queries or disputes regarding these Terms, please contact:
JVS Plumbing (Pty) Ltd
Email: [Insert Email] | Tel: [Insert Phone]